You may return your equipment directly to our factory in the UK using the Product Returns Form below.

 

Help Us To Help You.....

When returning product by post or carrier please do not forget to include full contact details and as much information as possible regarding the fault. This will save the engineers time and reduce the repair costs.

It is not essential to send a whole "system" as units can be tested in isolation however we do recommend the return of as much of a "system" as is practical. It will save time if the problem is diagnosed to be on another part of the system which was not returned for repair. If returning an Autopilot for example make sure you return all the control units, course computer and compass however it is not necessary to return the rudder reference unit. Always return both the plotter and GPS when returning a chart plotting system and include the handset with a vhf radio. You may wish to use our on line support or FAQ section to help confirm the nature and area of the problem or alternatively discuss it with any of the offices above

If your product is still under manufacturers warranty and you wish to take advantage of the 24 hour service please ensure this is clearly marked on any paper work and that a copy of your purchase invoice is included. We can not give it priority without proof of purchase

You will normally be sent an acknowledgement when goods have been received. Where possible please provide a fax number or email address where this can be sent. Importantly it will contain a repair reference number which you can use to track the progress of your repair either with the office to which you sent the goods or on line by using our repair progress option and quoting the reference number

If you require an estimate please ensure this is clearly marked on your paperwork

Please include a day time contact telephone number or mobile so that you can be contacted for payment and shipping details once the repair has been completed

Our Location - Map

The Service Centre, Maritime House, Ryan Business Centre, Sandford Lane, Wareham, Dorset. BH20 4DY

Direct Sales Tel: 44 (0) 1929 554503